Read or not read?
Posted on | July 5, 2010 | No Comments
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What type of reader e-mail you (or employees)? Choose one:
* You will receive an e-mail with three questions and answer them through a reaction.
* On the line, object, scan forward and accelerate e-mail, what do you think the sender is looking for.
* You have read the e-mail and thinking, “What did he mean?”
E-mail can be a good method of communication. It is fast and comfortable and in a format that can be written and thereafter. But e-mail also brings new challenges to communication.
A study by market research firm Jupiter Kagan get consumers about 274 emails and other personal weekly 304 a week. With this much volume, it is understandable that most people scanning of e-mails (79%) and only a small group to read all e-mail (16%).
Obviously, the minimum time spent reading e-mail increases the likelihood of misunderstandings. If you consider that the recipient’s e-mail read to not chance, body language or voice, increases the possibility of misinterpretation or more messages.
What can we do to improve communication e-mail? A solution is probably easier said than done: Read the entire e-mail at least once and maybe twice. We all carry a lot of things about ourselves and how occupied. However, reading the entire e-mail and respond promptly saves in fact, you and your staff time.
We can also improve the readability of e-mails by following the advice of Jacob Nielsen, who often described to improve as the guru of Web usability, Web writing about the
Create a “two second grab your first set, because the decision is to read about the fast
Feature lines on interesting and important issues in
— Be specific use half the number of words or less classical writing
Focus on one idea per paragraph
Use bulleted lists
And when in doubt, use an old stand of such face-to-face or telephone to communicate with colleagues and customers
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